A study on the application of knowledge management system in the hospital accreditation

• Main Authors: Shih-Ting Chen, 陳詩婷
• Other Authors: Ja-ShenChen
• Format: Others
• Language: zh-TW
• Online Access: http://ndltd.ncl.edu.tw/handle/30496051654579152438

碩士 === 元智大學 === 管理碩士在職專班 === 100 === The government of health department evaluates pros and cons of hospital operation and Healthcare Quality by hospital accreditation. According to hospital accreditation, the management of hospital could identify problems and thus improve. Therefore, the management starts to bring in Knowledge Management System which collects and analyzes dates to improve administrative efficiency of the various departments, so that staffs can spend more time on medical operations. However, knowledge management system should be designed by hospital characteristics, and bringing new system into hospital also costs a lot of money. Hence, its effectiveness is bound to be important for hospital administrators. This study used Qualitative Research Methodology and Semi-structural Interviews as method. Manager of hospital accreditation, system designer and user of three regional teaching hospitals are the objects of the interviews. At the conclusion of the study, three results are: 1. The key to implement knowledge management system is the support of hospital executives. 2. User’s behavior would impact applicability of knowledge management system. 3. It is essentially and efficiently to implement knowledge management system in preparing for hospital accreditation. The conclusion of this study could provide hospital executives as references; give system supplier as strategies, enhance the effectiveness of knowledge management system.