A Study on Service Quality, Perceived Value, DM Advertising, Customer Satisfaction and Customer Loyalty –An Example of A Department Store in Taichung

碩士 === 中華大學 === 企業管理學系碩士班 === 101 === ABSTRACT Owing to the change of industrial structure and the awakening of consuming consciousness, consumers consult sales promotion on DM, consider the quality and price of products, and begin to set great store by service quality and perceived value when c...

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Bibliographic Details
Main Authors: Peng, Shu-Jen, 彭淑貞
Other Authors: Tzu-Kuang Hsu
Format: Others
Language:zh-TW
Published: 2013
Online Access:http://ndltd.ncl.edu.tw/handle/89762631192460913913