Applying Importance-Performance Analysis to Diagnose Service Quality of I-Lan B&B Operator─The Case of S B&B Operator
碩士 === 國立高雄大學 === 高階經營管理碩士在職專班(EMBA) === 101 === In recent years, the B&B hostel was booming in Taiwan, in particular, the growth rate is highest in Yilan. Although the number of B&B has dramatically increased, customer service quality has not been improved accordingly. According to the stat...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/55ppy8 |