A study of the relation among job pressure, burnout and turnover at the street level of registration office- the household registration office of Changhua County

• Main Authors: Liu, Peiling, 劉珮玲
• Other Authors: Tsia, Chuichun
• Format: Others
• Language: zh-TW
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/42548767861346241117

碩士 === 靜宜大學 === 管理碩士在職專班 === 101 === The purpose of this study is aimed at understanding to explore of Changhua County grassroots households Officers in the relationship between emotional labor, work pressure and job burnout between job stress and job burnout explore the impact of the primary household Officers job stress and job burnout and grassroots households Officers related to the case, and put forward its recommendations based on the findings for the reference of the relevant competent authority for reference and subsequent researchers. This study used questionnaires as the research object 302 households Officers grassroots Changhua County. Research tool "the grassroots farmers Officers working conditions and work experience questionnaire. The collected data were mean, standard deviation, t-test, one-way ANOVA analysis, correlation analysis and regression analysis, statistical methods such as canonical correlation processing. The major findings of this study are as follows: 1. The primary household Officers generally work there is pressure, feel the pressure of performance appraisal, "working with Family "minimum degree of households Officers feel the pressure. 2. The primary household Officers generally work there are burnout higher sense of "low sense of accomplishment," burnout, "dehumanization" work tired Lazy circumstances lowest. 3. The primary household Officers personal characteristics factors, gender, marital status, education level and age feelings away working pressure Degrees up to the level of significance. Women the household staff households officers feel pressure higher than male household staff; sense of unmarried household staff . By the working pressure is significantly higher than the general married household staff university level feel the pressure is significantly higher than the household registration member of the high school level. 4. primary household administration personnel background factors, gender, age, marital status, level of education, degree of feelings of burnout Level of significance. The female households Officers in job burnout significantly higher than male household officers; the younger households Officers burnout Significantly higher than that of older households Officers; the unmarried household Officers feelings of job burnout significantly higher than married households Officers; 5. The primary household Officers working pressure there is a significant correlation between burnout. 6. Working pressure has a significant positive effect on turnover intention. 7. burnout has a significant positive effect on turnover intention. Based on the above findings, the study presented with a proposal: 1. Improve performance assessment methods, to reduce job stress. 2. Strengthen job training, to enhance their professional capabilities. 3. Organized group exercise and family get-togethers, and to relieve the work pressure.