| Summary: | 碩士 === 元智大學 === 管理碩士在職專班 === 101 === Because the banks have included the consumer finance in their key business, so the profession of relevant practitioners are very important. But the banking credit review and guaranty processes and methods are complicate, and it takes time to develop professional officers. Besides, job rotation and resignation make their extensive experiences, skills and knowledge of customer service not be accumulated in the bank, resulting in the raise of personnel costs and operational risk. Therefore, knowledge management of bank credit verification and guaranty becomes more important than ever. The purpose of this study is to explore how banks use knowledge management to improve the effectiveness of credit related business in order to be competitive against industrial environments.
This research adopts case study method, and selects a domestic bank as a case to conduct interviews and actual observation. This study hopes not only to find out the purposes and issues of knowledge management of bank credit verification and guaranty operational process, but also to develop a knowledge management prototype structure of bank which can enhance the efficiency and effectiveness of small credit loan business for practitical of reference.
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