The Knowledge Management Practical Case Study of Bank Credit Verification and Guaranty Business -Take S bank’s Small Amount Loans as An Example
碩士 === 元智大學 === 管理碩士在職專班 === 101 === Because the banks have included the consumer finance in their key business, so the profession of relevant practitioners are very important. But the banking credit review and guaranty processes and methods are complicate, and it takes time to develop professional...
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ndltd-TW-101YZU050261142016-03-18T04:41:40Z http://ndltd.ncl.edu.tw/handle/43334055085933500831 The Knowledge Management Practical Case Study of Bank Credit Verification and Guaranty Business -Take S bank’s Small Amount Loans as An Example 銀行徵授信業務之知識管理實務個案研究-以S銀行之小型信用貸款為例 Cheng-Cheng Lin 林琤琤 碩士 元智大學 管理碩士在職專班 101 Because the banks have included the consumer finance in their key business, so the profession of relevant practitioners are very important. But the banking credit review and guaranty processes and methods are complicate, and it takes time to develop professional officers. Besides, job rotation and resignation make their extensive experiences, skills and knowledge of customer service not be accumulated in the bank, resulting in the raise of personnel costs and operational risk. Therefore, knowledge management of bank credit verification and guaranty becomes more important than ever. The purpose of this study is to explore how banks use knowledge management to improve the effectiveness of credit related business in order to be competitive against industrial environments. This research adopts case study method, and selects a domestic bank as a case to conduct interviews and actual observation. This study hopes not only to find out the purposes and issues of knowledge management of bank credit verification and guaranty operational process, but also to develop a knowledge management prototype structure of bank which can enhance the efficiency and effectiveness of small credit loan business for practitical of reference. Hung-Hui Li 李弘暉 2013 學位論文 ; thesis 39 zh-TW |
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碩士 === 元智大學 === 管理碩士在職專班 === 101 === Because the banks have included the consumer finance in their key business, so the profession of relevant practitioners are very important. But the banking credit review and guaranty processes and methods are complicate, and it takes time to develop professional officers. Besides, job rotation and resignation make their extensive experiences, skills and knowledge of customer service not be accumulated in the bank, resulting in the raise of personnel costs and operational risk. Therefore, knowledge management of bank credit verification and guaranty becomes more important than ever. The purpose of this study is to explore how banks use knowledge management to improve the effectiveness of credit related business in order to be competitive against industrial environments.
This research adopts case study method, and selects a domestic bank as a case to conduct interviews and actual observation. This study hopes not only to find out the purposes and issues of knowledge management of bank credit verification and guaranty operational process, but also to develop a knowledge management prototype structure of bank which can enhance the efficiency and effectiveness of small credit loan business for practitical of reference.
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author2 |
Hung-Hui Li |
author_facet |
Hung-Hui Li Cheng-Cheng Lin 林琤琤 |
author |
Cheng-Cheng Lin 林琤琤 |
spellingShingle |
Cheng-Cheng Lin 林琤琤 The Knowledge Management Practical Case Study of Bank Credit Verification and Guaranty Business -Take S bank’s Small Amount Loans as An Example |
author_sort |
Cheng-Cheng Lin |
title |
The Knowledge Management Practical Case Study of Bank Credit Verification and Guaranty Business -Take S bank’s Small Amount Loans as An Example |
title_short |
The Knowledge Management Practical Case Study of Bank Credit Verification and Guaranty Business -Take S bank’s Small Amount Loans as An Example |
title_full |
The Knowledge Management Practical Case Study of Bank Credit Verification and Guaranty Business -Take S bank’s Small Amount Loans as An Example |
title_fullStr |
The Knowledge Management Practical Case Study of Bank Credit Verification and Guaranty Business -Take S bank’s Small Amount Loans as An Example |
title_full_unstemmed |
The Knowledge Management Practical Case Study of Bank Credit Verification and Guaranty Business -Take S bank’s Small Amount Loans as An Example |
title_sort |
knowledge management practical case study of bank credit verification and guaranty business -take s bank’s small amount loans as an example |
publishDate |
2013 |
url |
http://ndltd.ncl.edu.tw/handle/43334055085933500831 |
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