Explore the effect of customer aggression on employees’ emotion, behavior: the moderating roles of workplace friendships and meaning of work
碩士 === 銘傳大學 === 諮商與工商心理學系碩士班 === 102 === Following the job demands-resources (JD-R) model theory, this study has three objectives: First, to examine the effect of customer aggression on employees’emotional exhaustion and work-family conflict. Moreover, to assess the mediating effect of employees’ em...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/bvr8uv |