| Summary: | 博士 === 國立高雄師範大學 === 工業科技教育學系 === 102 === The purpose of this research was to discuss, analyze and compare the content in “organizational expectations” and “practical needs” of professional competency of general affairs staff in a small and medium-sized enterprise in the lighting industry, and summarized the professional competency contexts from the important events.
To attach the purpose, it used document analysis, participant observation, in-depth interviews in mixed research design, and which spent three months period in formal observation and one month period in-depth interviews in this research. The objects of the research were four people that deal with human resource(HR), general affairs, financial and accounting. Besides, there were “document analysis form”,” semi-structured observation form” and “semi-structured in-depth interviews outline” for the main research measurement. Among them, the “document analysis form” categorized 99.39% of the reliability, and “semi-structured observation form” was with good observed reliability. And also, both of them were good validity.
Descriptive statistics (included Mean, SD, Frequency and Percentages)and inferential statistics(included Median Test, Test for Homogeneity of Kai-Squre) could be used in dealing with data analysis in “organizational expectations” and “practical needs “of the content results. And, also used template analytic techniques with hermeneutic phenomenology oriented to analysis the professional competency contexts from the 34 important events. The qualitative results fitted the analysis principles of credibility, transferability and dependability in qualitative research.
The results of the research should be included:
1. For the professional competency of human resources(HR) staff
Expected results in the organization, they should pay attention to the right of whole staff. In the result of practical needs, they should play a cross-unit integrated role on their job. And compared the results of both, the professional knowledge were similar results, and the professional skills were only several items to be close. Finally, the professional attitude on “communication” were the same and “execution” were the most different. As to the professional competency contexts from the important events, focusing on cross-unit integration and to develop a professional attitude, which was proactive role.
2. For the professional competency of general staff
Expected results in the organization, they stressed the spirits of team work in internal working channels and stressed the sense of information in external working channels. In the result of practical needs, they often finished the temporary task outside with interactive personality. And compared the results of both, ”the concept of using computer software instruments” and “the concept of labor health” of the professional knowledge are with similar results. And, the professional skills, there were several items more inconsistent. Finally, “communication” was the most popular items of the professional attitude. As to the professional competency contexts from the important events, showing the professional skills in daily task, which was a supportive role.
3. For the professional competency of financial staff
Expected results in the organization, having a good ability to design the financial working schedule with personal traits was very important. In the result of practical needs, they focused on highly specialized professional financial field and indirectly supported the task of other units. And compared the results of both, the professional knowledge in the part of “application”, the order was nearly unanimous. The professional skills which was called “others”, were most inconsistent. Finally, the professional attitude, “communication” was also a close as above. As to the professional competency contexts from the important events, stressing smooth on cross-unit integration process was main goal, which was integrated role.
4. For the professional competency of accounting staff
Expected results in the organization, they should have target-linking knowledge on their daily connectivity work. In the result of practical needs, they should apply the skills of instrumental-oriented to do their various and complex tasks. And compared the results of both, “accounting processes” and “computerized database system of operational knowledge” were consistent in the professional knowledge. The professional skills in "management on internal control " and "other" were the most inconsistent. Finally, the professional attitude, "attentive" was an only anastomosis item of all. As to the professional competency contexts from the important events, adding the professional experience on their work field, which was auditing roles.
The value and contribution of this research were as follows. First, it should be considered the special difference in future research directions of professional competency. Second, it was gotten the first-hand observation data during the research period, which the researcher was in long interaction with research objects. Third, the researcher used and combined the three framework of theories, in order to lead deeper discussion for the professional competency.
In conclusion, specific and practical suggestions would be discussed and to be further directions for the case company, schools, promotion agencies in government of competency fields, and lighting industries.
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