| Summary: | 碩士 === 國立臺灣師範大學 === 科技應用與人力資源發展學系 === 103 === Aviation industry is facing competitive pressure of international tourism growing. Thus, services quality has become an important factor when passengers select between the airlines.
The purpose of this study was exploring the relationship among job satisfaction, well-beings, and organizational citizenship behavior in airlines.
This study adapted survey research approach to collect data from ground service agents who working in Taoyuan International Airport, and received 317 valid questionnaires.
After analysing the data, the results is revealed positive relationship among job satisfaction, well-being and organizational citizenship behavior, and well-being is a mediation variable between job satisfaction and organizational citizenship behavior.
Based on the result of this study, hope the company manager to create a positive atmosphere, in order to encourage ground service agents to provide higher quality service that can be an advantage to the airlines.
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