The Investigation of Special Education Paraprofessionals’ Service Quality in the Elementary Schools in Taichung

• Main Authors: CHEN,YI-JU, 陳怡如
• Other Authors: CHEN,YU-WEN
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/2ztc2a

碩士 === 大葉大學 === 工業工程與管理學系 === 104 === This case study mainly aims to explore elementary general teachers’ emphasis and satisfaction on the quality of service provided by the paraprofessionals of special education in Taichung City. 185 valid questionnaires are retrieved. After collecting the data, the researcher analyzing the data by applying descriptive statistics, independent sample t-test, dependent sample t-test, one-way ANOVA and IPA Analysis (Importance-Performance Analysis). Regarding subjects’ responses to the questionnaire, the conclusions implying by statistical results are stated as follows:Elementary General Teachers, the ones with disabled students in class, show the medium-high levels on both the emphasis and satisfaction of the quality of service provided by the paraprofessionals of special education.Female general teachers’ emphasis and satisfaction on the quality of service provided by the paraprofessionals of special education are significantly higher than those of male general teachers’.General teachers of age 51 and above show the lowest emphasis and satisfaction on the quality of service provided by the paraprofessionals of special education.Both general teachers’ seniority and their students’ ages are not considered as factors that might influence general teachers’ emphasis and satisfaction on the quality of service provided by the paraprofessionals of special education.General teachers who accepted the highest service hours, 16~20 hours, show the highest levels on both the emphasis and satisfaction on the paraprofessionals of special education.For general teachers with disabled students in the class, the level of the emphasis on the quality of service provided by the paraprofessionals of special education was significantly higher than that of satisfaction.The service quality of special education paraprofessionals show the biggest gap in terms of respecting the privacy for both general teachers and disabled students. Based on the results of research, the researcher is able to propose the following advice:The paraprofessionals of special education should enhance the respect and protection to general teachers’ students’ privacy.General teachers having disabled students in the class should strengthen the communication and cooperation skills with paraprofessionals of special education in order to fulfill the mission and duty of caring disabled students.Educational background and working experiences of the special education paraprofessional should be considered as variables for further studies in order to find the most appropriate candidates.