The Relationship between Frequency of Negative Customer Events and Employee's Job Satisfaction

碩士 === 國立臺北科技大學 === 經營管理系碩士班 === 104 === Recently, the research about negative customer is increasing. This study extends previous studies, the primary purpose of this article was to investigate whether the frequency of negative customer events will impact employee’s job satisfaction. In order to co...

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Bibliographic Details
Main Authors: Yun-Yu Huang, 黃紜毓
Other Authors: Chien-Cheng Chen
Format: Others
Language:zh-TW
Online Access:http://ndltd.ncl.edu.tw/handle/2rx2v7

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