The Impacts of Service Recovery for Service Failure on Customers' Organizational Commitment -The Mediating Effects of Service Recovery and The Moderating Effects of Customer Participation
碩士 === 中國科技大學 === 企業管理系碩士在職專班 === 105 === ABSTRACT The complementary consumption style between entity store and networking platform has already been the business development trend. It is one of the focus topics in the consumer behavior theory that the service recovery method of enterprise for servic...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/8nzk8z |