A Study of Adopting IPA to Explore Restaurant Service Quality and Over-service─An Example of Haidilao Restaurant
碩士 === 朝陽科技大學 === 休閒事業管理系 === 105 === Some scholars have discussed the issue of over-service in recent years,for persuing exellent service quality, the industryoffer the services beyond the consumer expectationes, but it makes customers feel some kind of negative emotion, such as being disturbed, em...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2017
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| Online Access: | http://ndltd.ncl.edu.tw/handle/c49h6h |