| Summary: | 碩士 === 輔仁大學 === 公共衛生學系碩士班 === 105 === Objective:
The objective of this study probes into the effectiveness of training program and counseling in the professional knowledge, attitudes and self-efficacy of hospital volunteers.
Methods:
This study is quasi-experimental design method, which will be carried out by case group and control group. Research tools are curriculum materials designed by the author and self-administered questionnaire. The hospital volunteer training program is divided into three parts: self-confidence training, knowledge teaching and health skills. Questionnaires are divided into three parts: knowledge part, attitude and self-efficacy part, basic information part. The case group conducts the first questionnaire before the training program and the second one after the training course. One month after the end of the training course, the counseling is initiated. The third questionnaire is conducted after the consultation intervention finishes. On the contrary, the control group has no consultation intervention and completes the questionnaire in three phases. After the questionnaire is completed, the data will be analyzed statistically.
Results:
There are 53 hospital volunteers in the case group and 31 hospital volunteers in the control group. There is no significant difference between the case group and the control group in the first questionnaire stage. After the training program, the average scores of the two groups have significant difference in the knowledge part, attitude and self-efficacy part (P<0.001). After consultation, the two groups have only significant differences in the knowledge part (P<0.001). Regarding the attitude and self-efficacy part, the two groups don’t have significant difference. This result represents that consultation has limited improvement for the attitude and self-efficacy. We analyze the case group itself and find out the case group has significant difference between the first and second questionnaires stage, and also between the second and third questionnaires stage in terms of the knowledge part (P<0.001; P<0.025). At the attitude and self-efficacy part, only behavioral attitude in the second and third questionnaire stage has no significant difference (P<0.068). In the control group, it only has significant difference in attitudes and self-efficacy part in the second and third questionnaire stage (P<0.020, P<0.025, P<0.011). By GEE model adjustment: age, marital , educational level, job, weekly volunteer service hours. Group interaction with time results in the knowledge of the part, the case group and the control group were statistically significant (P<0.001). The result means that training program and counseling are effective in the case group. Regarding the attitude and self-efficacy part, in the first and second questionnaires stage, the two groups shows significant (P<0.001), but in the second and third questionnaires stage, there is no significant. It means that the training program is indeed effective, but without further progress after consultation.
Conclusion:
The hospital volunteer training program can effectively enhance the volunteer’s knowledge, cognitive attitude, behavioral attitude and self-efficacy. Consultation involvement has a sustained effect on the knowledge of the hospital volunteers, but has no lasting effect on attitudes and self-efficacy.
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