| Summary: | 碩士 === 國立臺灣師範大學 === 教育心理與輔導學系 === 105 === This study aimed to understand the relationship among emotional labor, counseling self-efficacy and burnout of full-time counselors in university, also to further verify the mediating effect of self-efficacy in the relationship between emotional labor and burnout. Additionally, the researchers explored the relationship between background items, emotional labor, counseling self-efficacy and burnout. Background items include years of work, hours of work and the distribution of work. This study utilized questionnaire method and the study tool including School Counselor’s Emotional Labor Inventory, Counseling Self-efficacy Inventory and Burnout Inventory. The object of this study was full-time counselor who is working at school counseling center from different universities. We sent out 436 questionnaires and received 188 valid questionnaires. The study firstly used the Pearson’s correlation coefficient to assess the relationships among different items, and then used Hierarchical regression analysis to verify the predictive power of emotional labor and counseling self-efficacy on burnout and the mediating effect of self-efficacy. This study found that: (1) full-time counselors in university have above-average counseling self-efficacy, slight burnout and medium to high levels of emotional labor, and they perform deep acting more often. (2) The number of years that full-time counselors work in university has positive correlation with counseling self-efficacy and significant negative correlation with burnout. (3) The number of hours per week that full-time counselors work has positive correlation with emotional labor. Specifically, the administrative working hours have positive correlation with emotional labor and burnout; the counseling hours have positive correlation with counseling self-efficacy and negative correlation with burnout. (4) Emotional labor has significant positive correlation to burnout. Furthermore, surface acting is related to burnout positively and deep acting negatively. (5) Counseling self-efficacy has significant negative correlation with burnout. (6) Emotional labor is significantly and positively related to counseling self-efficacy. This means that surface acting is related to counseling self-efficacy negatively and deep acting is related to counseling self-efficacy positively. (7) The predictive power of deep acting on burnout disappear when counseling self-efficacy is joined (β＝.046, p > .05), which means that counseling self-efficacy completely mediates the associations of deep acting and burnout. Above all, this study not only testified the effects of different emotional regulation strategies on burnout, but also explored how deep acting positively reduces the risk of burnout. At the end, the researcher offered several suggestions on follow-up study and practice.
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