| Summary: | 碩士 === 中原大學 === 室內設計研究所 === 106 === The study aims to discuss the interior decoration industry, the application of project management and service quality in the renovation work. The service quality is the key to the survival of all industries and performance. In recent years, interior decoration industry grows year by year, how to stand out among the many challenges, effective project management has become a key, coupled with the final results of interior decoration project will allow owners to feel the difference after renovation before the decoration. Therefore, Interior decoration works must be managed through projects so as to enhance the quality of service. This is a point worth exploring. This research starts from the management of interior decoration project, discusses the characteristics of project management, and makes reference to the related research of service quality as the theoretical basis. Interviews with the actual practitioners interviewed, analysis of interior decoration industry application engineering management and service quality differences between each other, and the following conclusions:
1. In terms of project management, the effective integration of human resources, technology and design concepts are implemented in the interior decoration process. During the implementation of decoration, can the implementation of the allocation of human resources and tasks and the control efficiency of information integration and project.
2. The service quality for “reliability”, “responsiveness”, “guarantee”, “care” and “tangible”, before and after the event and the owners maintain good interaction and communication. The owners trust the renovation process, there will be problems in the process of the project, the crisis response capacity to respond immediately to ensure that each construction quality and delivery completed on schedule. Feedback back to the owners at any time so that owners know the progress of each stage, the final completion of the project. When owners see the tangible finished products, they are to ensure that the satisfaction of the owners.
The results of this study can provide interior decorators with engineering management, whether it is prior to communication with the owner or progress feedback provided during the construction process, so that owners can feel the professionalism and service quality of the interior decoration industry to meet their needs.
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