The impact of customer incivility behavior on clinical nurses’organizational citizenship behavior and well-being：The moderating effect of paternalistic leadership
碩士 === 義守大學 === 醫務管理學系 === 106 === Due to the rise of consumer awareness, service personnel are often exposed to pressure from customers in the workplace. In healthcare context, individuals who visit healthcare facilities are usually viewed as “patients." Patients however regard themself as “he...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/6ck2jj |