Applying Importance-Performance Analysis to Explore Claims Service Quality of Life Insurance Company
碩士 === 國立高雄應用科技大學 === 金融系金融資訊碩士在職專班 === 106 === In order to explore the service quality that affects life insurance company claims, this study uses cross-analysis, independent sample t-test, single-factor variance analysis, and IPA analysis to explore the relevance and difference between importance...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/2jc758 |