The Relationship among Service Quality, Customer Satisfaction and Loyalty- Example as a Telecommunication Company
碩士 === 嶺東科技大學 === 企業管理系碩士班 === 106 === Based on customer loyalty, this study explores the relationship among service quality, customer satisfaction, and customer loyalty in a telecommunications industry. It uses telecommunication company's mobile phone users as the main research object and adop...
Main Authors: | Nuan-Ting Hong, 洪暖婷 |
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Other Authors: | Dr. Z-John Liu |
Format: | Others |
Language: | zh-TW |
Published: |
2018
|
Online Access: | http://ndltd.ncl.edu.tw/handle/cqpqba |
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