The impact of complaint handling mechanism and organizational learning on performance using the example of service sector
碩士 === 國立高雄第一科技大學 === 行銷與流通管理系連鎖加盟管理碩士班 === 106 === Customer complaints have been one of the major challenges facing the enterprise. In the fast-food restaurant chain complaints about food quality or service are quite common, the service recovery is handled improperly, can cause more dissatisfied cu...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2018
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| Online Access: | http://ndltd.ncl.edu.tw/handle/s28e42 |