The User Experience Study and Design for a Elderly Friendly Online System： A Case Study of The Happy Life Survey Design Project

• Main Authors: Yi-Meng Xiao, 肖易萌
• Other Authors: Hsien-Hui Tang
• Format: Others
• Language: zh-TW
• Published: 2018
• Online Access: http://ndltd.ncl.edu.tw/handle/66gts5

碩士 === 國立臺灣科技大學 === 設計系 === 106 === Greater China Region is a rapidly aging society. Nowadays, the wave of using g high technology products is spreading from the young to the elderly. However, most of the product interfaces on the market are designed to satisfy the needs of young people and often neglect older people. Happy Life Survey is a responsive online survey website designed for the older people, being accessible via smartphones, tablets, and computers. The website design is based on the experience of the older people, and in consideration of commercial viability and technical feasibility. This paper combines observational method, interview method with quantitative questionnaire. This paper firstly research on the senior-friendly online survey website design for older people. It is hoped that this research can help the older people to fill in the survey successfully, which can solve the usability problems and improve the user experience. In summary, the study has reached four conclusions. Conclusion 1: We found the issues of the older people during their operation of digital devices (computer, tablet, smartphone) are eyesight, hand gesture, cognition, and their digital ability. Conclusion 2: This study tested different solutions to improve the operation process for the older people, and after many test verification, the study has come up with design guidelines as the future reference. Conclusion 3: In terms of product interface design, thinking from the perspective of the elderly can be a way to test the product usability. Conclusion 4: The design solution corresponding to the four types of characteristics in this study is also applicable to other users and can be used as a design reference.