The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea

Service quality has become one of the key aspects among other factors that contribute to business growth and leading position in the business environment with mass competition. Service quality also plays a significant role in service sectors since due to its untouchable nature the features cannot be...

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Bibliographic Details
Main Author: Ndamnsa, Lefe Edith
Format: Others
Published: Umeå universitet, Företagsekonomi 2013
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