Customer Service Quality in Ethiopian Electric Power Corporation (EEPCO) : Prepayment Customer Service

Ethiopian Electric Power Corporation (EEPCO), state owned monopoly that generates, transmits, and distributes and sales electric power nationwide, has been undergoing various continued utility management practices. One of the major improvements, as part of the transformation, was the introduction of...

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Bibliographic Details
Main Author: Akele, Seyoum
Format: Others
Language:English
Published: Uppsala universitet, Företagsekonomiska institutionen 2012
Subjects:
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-180578