Quality management systems and performance measurement in a public sector organisation
Two of the most important issues concerning public sector organisations (PSO) all over the world today is the need to reduce their operating cost whilst at the same time they are required to improve their services. Most countries of the world are looking at quality management, competition and perfor...
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University of Salford
1999
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.301408 |