Essays in Service Operations Management
In this dissertation, I discuss three problems within service operations management: identifying situational attributes that lead to positive customer outcomes under a Twitter-based customer service framework; the conditions for finite delay of first-in-first-out multiserver systems when confronted...
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| Format: | Others |
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Research Showcase @ CMU
2014
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| Online Access: | http://repository.cmu.edu/dissertations/346 http://repository.cmu.edu/cgi/viewcontent.cgi?article=1346&context=dissertations |