SERVQUAL in an internal nonprofit market : psychometric issues
Thesis (MTech (Marketing))--Cape Technikon, 1999. === Quality of service, as perceived by the customer, has been shown by research to be a critical factor contributing to organizational performance in recent years. Therefore, the management of service quality is a key variable, and for service qua...
Main Author: | Pitt, Marelise |
---|---|
Other Authors: | Bruwer, Johan de W |
Language: | en |
Published: |
Cape Technikon
2016
|
Subjects: | |
Online Access: | http://hdl.handle.net/20.500.11838/2095 |
Similar Items
-
Applicability of the SERVQUAL instrument under South African conditions : an assessment of four situations
by: Pitt, Leyland Frederick
Published: (1992) -
Analisis Kepuasan Pelanggan dengan Menggunakan SERVQUAL: Studi Kasus Layanan IndiHome PT. Telekomunikasi Indonesia, Tbk, Regional 1 Sumatera
by: M. Mujiya Ulkhaq, et al.
Published: (2017-12-01) -
The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea
by: Ndamnsa, Lefe Edith
Published: (2013) -
A customer service strategy for Ngqura Container Terminal
by: Mtshiselwa, Mkhululi Terrence
Published: (2014) -
Analysis Measurement of Quality Service Hotel with Approach of Method Servqual
by: Umar Wiwi
Published: (2009-02-01)