Determining the factors that influence customer service excellence in the South African retail sector

Determining the factors that influence customer service excellence in the South African retail sector

Customer service excellence (CSE) is the common thread that binds all businesses; as without customers no trade can take place. The South African retail sector is one of the drivers of the economy and it is important that CSE is continuously monitored to ensure that standards of excellence are maint...

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Bibliographic Details
Main Author: Nzo, Yolisa Nomfundo
Other Authors: Poisat, P
Format: Others
Language:English
Published: Nelson Mandela Metropolitan University 2013
Subjects:
Retail trade > Customer services > South Africa > Centurion
Relationship marketing > South Africa > Centurion
Employee empowerment > South Africa > Centurion
Consumer satisfaction > South Africa > Centurion
Employee morale > South Africa > Centurion
Online Access:http://hdl.handle.net/10948/d1012956

Internet

http://hdl.handle.net/10948/d1012956

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