An application of SERVQUAL to determine customer satisfaction of furniture retailers in Southern Africa : a cross-national study / Shaun Prithivirajh

Africa, and Southern Africa in particular, has been identified by both South African and international retail chains as an area for growth. Because conflict on the continent has all but dissipated, economic growth naturally follows political stability. Africa, with its wealth of resources, provides...

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Bibliographic Details
Main Author: Prithivirajh, Shaun
Language:en
Published: North-West University 2014
Subjects:
Online Access:http://hdl.handle.net/10394/10630