Total quality management and effective urban public transport operations at Sedibeng District Municipality / by Thabang Daniel Gladwin Machobane
Total Quality Management (TQM) at the urban interface is one means to delivering improved value of tax payers' money, but effective urban public transport is one step along the road to a better quality of urban life in general. Similarly, TQM is an organizational philosophy that stresses meetin...
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North-West University
2009
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| Online Access: | http://hdl.handle.net/10394/2652 |