Resistance to change : a comparison between causes of resistance, gender and employment level.
The most important component of change management is the employee's endorsement or "buy in" of the new process. Many managers underestimate this aspect (Wilbur, 1999:12). Developing new processes and systems are relatively easy compared to "changing behaviour and managing people&...
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| Language: | en |
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2011
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| Online Access: | http://hdl.handle.net/10413/3538 |