Outpatient perception of service quality and its impact on satisfaction at Gauteng public hospitals
Purpose – To examine the relationship between outpatient service quality expectation, perception and their effect on satisfaction at Gauteng public hospitals. Problem - Gauteng Public healthcare facilities are perceived to be offering deficient and poor quality service to their outpatient clients....
Main Author: | Chida, Dickson Enos |
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Language: | en |
Published: |
2010
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Subjects: | |
Online Access: | http://hdl.handle.net/10500/3146 |
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