Translating customer service expectations into supporting business processes
Over the last few years, there has been tremendous growth in the diversity of products and services offered to customers across all industries. With this increased choice of products and services, the bargaining power of buyers is rising. The products and services offered by the different companies...
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2013
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Online Access: | http://hdl.handle.net/2263/29553 Botha, GJ 2010, Translating customer service expectations into supporting business processes, MEng dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/29553 > http://upetd.up.ac.za/thesis/available/etd-11182010-190951/ |