Specification of customer satisfaction in public transport service contracts
The research was aimed at experimentally investigating the relationship between public transport service quality and customer satisfaction in order to inform the specification of customer satisfaction in the design of public transport service contracts. This is important for helping understand how p...
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| Language: | en |
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2015
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| Online Access: | http://hdl.handle.net/2263/44975 Mokonyama, M 2015, Specification of customer satisfaction in public transport service contracts, PhD Thesis, University of Pretoria, Pretoria, viewed yymmdd <http://hdl.handle.net/2263/44975> |