Total Quality Management: the Case for the Public Sector: a Comparative Study of the Implementation of Total Quality Management in Three Health Care Organizations
Total quality management [TQM] is an approach to improving the competitiveness, effectiveness and flexibility of the whole organization through the improvement of the organizational processes and those who perform them. There has been a rising interest among public sector professionals in examining...
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| Format: | Others |
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PDXScholar
1994
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| Online Access: | https://pdxscholar.library.pdx.edu/open_access_etds/1313 https://pdxscholar.library.pdx.edu/cgi/viewcontent.cgi?article=2312&context=open_access_etds |