Dimensions of service quality of the University of Arizona Sponsored Projects Services Office internal customers

When a service transaction occurs between a service provider and a customer there are dimensions of that transaction that are essential to making the customer feel satisfied with the transaction. Zeithaml, Parasuraman and Berry measured those dimensions for transactions that occur between the servic...

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Bibliographic Details
Main Author: Baca, David Ray
Other Authors: Cole, Bryan R.
Format: Others
Published: Texas A&M University 2007
Online Access:http://hdl.handle.net/1969.1/4720