Dimensions of service quality of the University of Arizona Sponsored Projects Services Office internal customers
When a service transaction occurs between a service provider and a customer there are dimensions of that transaction that are essential to making the customer feel satisfied with the transaction. Zeithaml, Parasuraman and Berry measured those dimensions for transactions that occur between the servic...
Main Author: | Baca, David Ray |
---|---|
Other Authors: | Cole, Bryan R. |
Format: | Others |
Language: | en_US |
Published: |
Texas A&M University
2007
|
Subjects: | |
Online Access: | http://hdl.handle.net/1969.1/4720 |
Similar Items
-
Assessing the Impact of Service Quality Dimensions on Customer Satisfaction in Commercial Banks of Mauritius
by: Vencataya Lomendra, et al.
Published: (2019-04-01) -
The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå
by: Agbor, Jenet Manyi
Published: (2011) -
Service and quality and quality service: satisfying customers in the hospitality industry
by: Roy Ramphal, et al.
Published: (2014-01-01) -
Determination of Dimensions and Items of Outpatient Service Quality for Ahvaz Hospitals
by: Farzad Faraji Khiavi, et al.
Published: (2018-01-01) -
Customer Service Quality in Ethiopian Electric Power Corporation (EEPCO) : Prepayment Customer Service
by: Akele, Seyoum
Published: (2012)