Experiencing emotional labor: an analysis of the discursive construction of emotional labor
This study analyzes how employees at a university recreation center discursively construct their experiences of emotional labor, how they conceptualize such behavior in terms of displaying unfelt emotions and faking in good and bad faith, and what these discursive constructions reveal about their pe...
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| Format: | Others |
| Language: | en_US |
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Texas A&M University
2007
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| Online Access: | http://hdl.handle.net/1969.1/5005 |