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1PENINGKATAN KUALITAS LAYANAN KEPADA PELANGGAN DI TERMINAL PENUMPANG PELABUHAN TANJUNG PERAK SURABAYASubjects: “...SERVQUAL...”
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12by Mohsen Zareinejad, Mohamad Amin Kaviani, Mohammad Javad Esfahani, Fatemeh Takamoli MasouleSubjects: “...SERVQUAL...”
Published 2014-04-01
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19by André Luís Policani Freitas, Franz Marx Carvalho Bolsanello, Nathália Ribeiro Nunes Gomes VianaSubjects: “...Servqual...”
Published 2008-12-01
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