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4Measuring the customer satisfaction based on SERVQUAL model (case study: Mellat Bank in Tehran city)Subjects: “...SERVQUAL model...”
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5Measuring the customer satisfaction based on SERVQUAL model (case study: Mellat Bank in Tehran city)Subjects: “...SERVQUAL model...”
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6by Vujko Aleksandra, Petrović Marko, Gajić Tamara, Jovanović Vladimir, Jovanović SlavicaSubjects: “...SERVQUAL model...”
Published 2017-01-01
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14by Maksimović Mlađan V., Đorđević Bojan S., Brzaković Miodrag D., Grahovac Miloš M.Subjects: “...SERVQUAL model...”
Published 2017-01-01
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15Subjects: “...customers' satisfaction; Servqual model; customers' satisfaction index....”
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18by Mehran Alijanzadeh, Saeed Asefzadeh, Hamideh Khoshtarkib, Fatemeh Ghamari, Mahnaz AlijanzadehSubjects: “...SERVQUAL model...”
Published 2015-10-01
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