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  1. 1
    FROM FAMILY-OWNED BUSINESS TO LOGISTICS CENTERS – THE CASE OF FMCG CHAINS
    “...A global industry estimated at over 7,000 billion US dollars comes always to meet customers...”
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    Article
  2. 2
    Determinanten der Patientenzufriedenheit und Rückkehrbereitschaft nach Knie- und Hüft-Totalendoprothesen-Erstimplantation
    by Schaal, Tom Karl
    Published 2017
    “... and customer loyalty. With the first-time inclusion of a P4P approach in the German Hospital Structures Act...”
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    Doctoral Thesis
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