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  1. 1
    The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach / Hartini Zuhaila Jamal, Faliza Mahamed Ali and Roseazrina Azmi
    Subjects: “...Total quality management. Benchmarking...”
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  2. 2
    Satisfaction determinants of airlines industry in Malaysia / Mohd Remie Mohd Johan ... [et al.]
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  3. 3
    Review on price, service quality and customer loyalty in fast food restaurant / Hazirah Mohammed Shaed...[et al.]
    Subjects: “...Food industry and trade. Halal food industry. Certification...”
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  4. 4
    Assessing customer satisfaction towards service quality in the hospitality industry / Siti Rapidah Omar Ali ... [et al.]
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  5. 5
    An IPA assessment of international guests' perceptions on hotel service operations / Anderson Ngelambong...[et al.]
    Subjects: “...Service industries...”
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  6. 6
    Customer's reaction to servicescape failure and associated recovery strategy: an exploration study in the food service industry / Chua Bee Lia ...[et al.]
    Subjects: “...Hospitality industry. Hotels, clubs, restaurants, etc. Food service...”
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  7. 7
    An investigation of service delivery: the difference between front-line employees' and customer's perception of the service delivery within the New Zealand real estate industry
    by Edwards, Vicki
    Published 2008
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  8. 8
    Job satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar
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  9. 9
    Trusting the wisdom of stranger and eWOM credibility in collaborative consumption: a conceptual paper/ Siti Azira Babh ... [et al.]
    Subjects: “...Hospitality industry. Hotels, clubs, restaurants, etc. Food service...”
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  10. 10
    Brand personality dimensions and their effects on customer satisfaction in Kuala Lumpur hotels / Zurinawati Mohi ...[et al.]
    Subjects: “...Hospitality industry. Hotels, clubs, restaurants, etc. Food service...”
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  11. 11
    Customer mistreatment and employees' emotional exhaustion: moderating role of gender/ Nur Hidayah Jesni and Mohd Onn Rashdi Abd Patah
    Subjects: “...Hospitality industry. Hotels, clubs, restaurants, etc. Food service...”
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  12. 12
    User experiences using e-Hailing food delivery service in Klang Valley/ Noor Hidayah Mohd Yusof, Nur Syamirah Ab Halim and Zurinawati Mohi
    Subjects: “...Hospitality industry. Hotels, clubs, restaurants, etc. Food service...”
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  13. 13
    Impact of COVID-19 pandemic on hotel service quality and customer satisfaction / Laili Afliza Azis and Nur Hidayah Che Ahmat
    Subjects: “...Hospitality industry. Hotels, clubs, restaurants, etc. Food service...”
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  14. 14
    The quality of Kopitiam physical environment: are patrons satisfied? / Safwana Nur Widad Safrin and Zurinawati Mohi
    Subjects: “...Hospitality industry. Hotels, clubs, restaurants, etc. Food service...”
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  15. 15
    A conceptual framework: examination the role of physical environment on Airbnb experiences/ Nor Maizana Mat Nawi ... [et al.]
    Subjects: “...Hospitality industry. Hotels, clubs, restaurants, etc. Food service...”
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  16. 16
    The relationships between service quality, satisfaction, and loyalty of spa customers/ Siti Nadhirah Mohamad, Hasif Rafidee Hasbollah and Siti Fatimah Ab Ghaffar
    Subjects: “...Hospitality industry. Hotels, clubs, restaurants, etc. Food service...”
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  17. 17
    The mediating effect of customer satisfaction on the relationship between service quality, relationship quality, relationship quality, perceived value, and perceived price towards repurchase intention in the fast food industry / Fatin Najua Ahmad Fuzir and Mohd Khirzan Badzli A Rahman
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  18. 18
    The effect of restaurant service quality on customer satisfaction: a conceptual paper/ Fatin Nabila Mohd Nazri, Derweanna Bah Simpong and Naziatul Aziah Mohd Radzi
    Subjects: “...Hospitality industry. Hotels, clubs, restaurants, etc. Food service...”
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  19. 19
    What makes customer satisfied? investigating the role of restaurant attributes at Malay food restaurants/ Muhammad 'Arif Aizat Bashir ... [et al.]
    Subjects: “...Hospitality industry. Hotels, clubs, restaurants, etc. Food service...”
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  20. 20
    Selection attributes of Korean restaurant based on customer satisfaction and loyalty/ Nurul Shahiera Mohd Raihan ... [et al.]
    Subjects: “...Hospitality industry. Hotels, clubs, restaurants, etc. Food service...”
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