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  1. 1
    Dimensions of service quality and service climate : a study of bank customers and employees in four local Malaysian banks
    by Ab. Wahab, Norailis
    Published 2009
    “... research to determine whether Malaysian local bank customers’ perceptions of service quality and its...”
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  2. 2
    Dare to be different / Norailis Ab. Wahab ... [et al.]
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    View Fulltext in UiTM IR
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