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  1. 1
    A Multi-level Theory of Post-Adoptive Adaptation and Organisational Change in Enterprise System Implementation: The Case of CRM
    by Techakriengkrai, Wallayaporn
    Published 2017
    Subjects: “...CRM system implementation...”
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  2. 2
    Understanding organisational changes in the post-adoption stage of CRM implementation: a socio-technical perspective
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