Malaysia 12 Corporate governance 4 Methodology 3 Research 3 ARDL 2 Accountability 2 Accruals quality 2 Advanced computer aid 2 Audit quality 2 Auditor independence 2 Behaviour 2 Capital market 2 Corporate image 2 Corporate reputation 2 Corporate social responsibility 2 Costs. Industrial costs 2 Customer loyalty 2 Customer service provider connectivity 2 Economic bonding 2 Economic growth 2 Employee retention 2 Financial performance 2 Gen Y 2 Knowledge spillover 2 Management. Industrial Management 2 PAKSERV 2 Relationship marketing 2 Saudi Arabia 2 Service quality 2 Small business. Medium-sized business 2