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  1. 1
    Managing service quality by managing the service customer
    by Krishna K. Govender
    Published 1998-09-01
    “...South African Journal of Business Management...”
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    Article
  2. 2
    Information security service management : a service management approach to information security management
    by Rastogi, Rahul
    Published 2011
    “.... This research has applied the service management approach to information security management. The resultant...”
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  3. 3
    The Role of Service Guarantees in Managing Services
    by Björlin Lidén, Sara
    Published 2004
    Subjects: “...Service Management...”
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    Doctoral Thesis
  4. 4
    Managing Service Dependencies in Service Compositions
    by Winkler, Matthias
    Published 2010
    Subjects: “...Service Level Agreement...”
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    Doctoral Thesis
  5. 5
    Deployment of a Service Level Management System to Support IT Service Management
    by 許勝凱
    Published 2008
    “... changing the need for Service-oriented management from Technology-oriented management. Instead of building...”
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  6. 6
    The Nonprofit Manager, Management Consulting Services.
    Published
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  7. 7
    Quality Management of Services
    by Yuriy I. Dreizis
    Published 2016-10-01
    Subjects: “...service...”
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    Article
  8. 8
    SERVICES MANAGEMENT IN AGRITOURISM
    by Florentina Daniela MATEI (TITILINĂ)
    Published 2014-04-01
    Subjects: “...agritourism services...”
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    Article
  9. 9
    MANAGING SERVICE QUALITY
    by Andreea BUDEANU
    Published 2015-04-01
    Subjects: “...total quality management...”
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    Article
  10. 10
    IT Services management — Introduction
    by Wiesław Barcikowski
    Published 2016-03-01
    Subjects: “...IT Services management...”
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    Article
  11. 11
    MANAGEMENT OF MEDICAL SERVICES
    by BARBU MARIA-MAGDALENA
    Published 2009-05-01
    Subjects: “...Medical Services...”
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    Article
  12. 12
    Customer Service Management
    by Hsu, Wen-chi, 許文綺
    Published 2001
    “... integrating relevant dimension of service management becomes important. This research focuses...”
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  13. 13
    Semantic Service management for service-oriented MAS
    by Del Val Noguera, Elena
    Published 2013
    Subjects: “...Service discovery...”
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    Doctoral Thesis
  14. 14
    Quality of service management in service-oriented grids
    by Al-Ali, Rashid J.
    Published 2005
    “... and quality-of-service (QoS) requirements. A QoS management approach is therefore essential to orchestrate...”
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  15. 15
    Managing service quality by managing the service encounter : the effects of organizational socialization strategies
    by Govender, Krishna K
    Published 2014
    “... model of service quality showing the Organizational Socialization-Service Quality linkage. Two...”
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    Doctoral Thesis
  16. 16
    RELATIONSHIP BETWEEN MANAGEMENT, SERVICE MANAGEMENT AND STAKEHOLDERS
    Subjects: “...management...”
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    Article
  17. 17
    KNOWLEDGE MANAGEMENT FOR IT SERVICE MANAGEMENT: USAGE AND EVALUATION
    by MATHEUS SALCEDO
    Published 2011
    “.... The knowledge management systems help to create, collect, organize and disseminate knowledge. However...”
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  18. 18
    Service Blueprint and Service Failure Management in the Restaurant Industry-Orientation with the Customer Experience Management
    by Huan-Ting,Chen, 陳奐廷
    Published 2010
    “...碩士 === 大葉大學 === 人力資源暨公共關係學系 === 98 === This research is focused on Customer Experience Management...”
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  19. 19
    A satisfaction study on using IT service management software – Exemplified by service desk manager used in FIS-Service, Vietnam
    by Nguyen Quyen Anh, 阮權英
    Published 2014
    “...碩士 === 樹德科技大學 === 資訊管理系碩士班 === 102 === SM (full name is Service Desk Manager) is a popular software...”
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  20. 20
    The Role of IT Service Management in Green IT
    by Aileen Cater-Steel, Wui-Gee Tan
    Published 2011-03-01
    Subjects: “...IT Service Management...”
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    Article
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