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  1. 1
    An overview of OSH management systems in the water service project
    Subjects: “...HD28 Management. Industrial Management...”
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    Article
  2. 2
    Electronic Service Quality of Iranian internet banking
    Subjects: “...HD28 Management. Industrial Management...”
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    Article
  3. 3
    Internal service quality in the Malaysian telecommunication industries
    by Mohd. Yusoff, Ainan
    Published 2008
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  4. 4
    Implementing ITIL - service support in the infrastructure and service unit of CICT, UTM
    by Ayat, Masarat
    Published 2008
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  5. 5
    Expectation and perception of postgraduate students for service quality in UTM
    by Mohamad Tahar, Effaziela
    Published 2008
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  6. 6
    Examination on determinants of customer satisfaction in student food services
    by Mohd. Wazir, Muhammad Zafir
    Published 2017
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  7. 7
    Facilities management service performance in a university health center
    by Ng, Angela Shin Yii
    Published 2010
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  8. 8
    Service quality and customers trust, moderating role of personality traits
    Subjects: “...HD28 Management. Industrial Management...”
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    Article
  9. 9
    Evaluation of internet banking service adoption among Yemeni customers
    by Al-Ajam, Ali, Md. Nor, Khalil
    Published 2013
    Subjects: “...HD28 Management. Industrial Management...”
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    Article
  10. 10
    The relationshp between innovation capability and innovation performance in service firms
    by Parnina, Amir
    Published 2013
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  11. 11
    The match between organizational climate for innovation and airport service quality
    by Fooladivanda, Abdolmabood
    Published 2013
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  12. 12
    Service marketing mix and customer satisfaction of hotel in Johor Bahru
    by Yahyazadeh, Sayyed Ali
    Published 2015
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  13. 13
    An evaluation of the business support services rendered by university-based incubator
    by Mahmud, Nur Azri
    Published 2015
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  14. 14
    Antecendent of service innovation behavior among hoteliers in Johor Bahru
    by Sulaiman, Mala Hayati
    Published 2018
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  15. 15
    Antecedents of service outcome among Malaysian private medical clinics
    by Zaidin, Norzaidahwati
    Published 2017
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  16. 16
    Effect of retail service quality on switching intentions among hypermarket customers
    by Jabeen, Samrena
    Published 2019
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  17. 17
    Qualitative inquiry on service quality of academic library in a Nigerian Technological University
    by Danjuma, I., Rasli, A.
    Published 2012
    Subjects: “...HD28 Management. Industrial Management...”
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    Article
  18. 18
    Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia
    by Muhammad, Badrul Aziz
    Published 2012
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  19. 19
    Employee branding and service quality: the moderating effect of employees' role behavior
    Subjects: “...HD28 Management. Industrial Management...”
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    Article
  20. 20
    Customers adoption of internet banking service: an empirical examination of the theory of planned behavior in Yemen
    by Al Ajam, Ali Saleh, Md. Nor, Khalil
    Published 2013
    Subjects: “...HD28 Management. Industrial Management...”
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    Article
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