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  1. 1
    An integrated service architecture framework for information technology service management and enterprise architecture
    by Nabiollahi Najafabadi, Akbar
    Published 2012
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    Thesis
  2. 2
    Implementing customer relationship management and service quality in supporting ICT services for CICT, UTM
    by Abdul Wahab, Nur Ilham
    Published 2005
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    Thesis
  3. 3
    Implementing ITIL - service support in the infrastructure and service unit of CICT, UTM
    by Ayat, Masarat
    Published 2008
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  4. 4
    Customer relationship management for Universiti Teknologi Malaysia (UTM): housing services
    by Sawadi, Zaid Taha, Ibrahim, Roliana
    Published 2012
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    Article
  5. 5
    Customer management solutions for voice over internet protocol (VOIP) services
    by Buyut, Veronica Clement
    Published 2008
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    Thesis
  6. 6
    E-government service security model Nusajaya ICT Centre
    by Jama, Jama Mohamed
    Published 2011
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  7. 7
    Linking ITIL with outsource services case study : Center of Information Communication Technology in UTM
    by Mobarhan, Rokhsareh
    Published 2009
    Subjects: “...HD28 Management. Industrial Management...”
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    Thesis
  8. 8
    Public e-service framework towards sustainable service delivery
    by Sutan Ahmad Nawi, Haslinda
    Published 2016
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    Thesis
  9. 9
    Improving the documentation of user's requirements for e-service systems using service responsibility tables
    by Anka, Ibrahim Salihu
    Published 2013
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    Thesis
  10. 10
    Customer service and maintenance system
    by Shamsudin, Adam
    Published 2006
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    Thesis
  11. 11
    Collaborative-based decision making for web service composition using service level agreement negotiation and crowdsourcing
    by Sharifi, Mahdi
    Published 2015
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    Thesis
  12. 12
    Drivers influencing shared services adoption
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    Article
  13. 13
    The state of data quality arts in (technical) service reporting
    by Khalilian, A. T., Ibrahim, O.
    Published 2017
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    Article
  14. 14
    Implementation of capability maturity model® integration (cmmi®) in ingenuity microsystems sdn bhd for measurement and analysis, risk management, integrated project management and integrated supplier management
    by Othman, Aida Rizan
    Published 2005
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    Thesis
  15. 15
    A service quality assessment instrument for the bioinformatics information sources
    by Abd. Aziz, Nursyarafina
    Published 2009
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    Thesis
  16. 16
    Categorization of ICT role for service-based small and medium enterprises
    by Gazem, Nadhmi, Abdul Rahman, Azizah
    Published 2014
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    Article
  17. 17
    Factors affecting the information security awareness in maldives customs service
    by Naaif, Ibrahim
    Published 2015
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    Thesis
  18. 18
    Information technology club management system
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    Article
  19. 19
    Data governance cloud security checklist at infrastructure as a service (IaaS)
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    Article
  20. 20
    An investigation into the importance of knowledge management in collaborative commerce
    by Kardani, Seyed Mohsen
    Published 2010
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    Thesis
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