Experience 2 New Zealand 2 AI chatbots 1 Accessible luxury 1 Addiction 1 Al Brown 1 Bean-to-bar 1 Beverage sugar-labelling 1 Booking intention 1 Brand engagement 1 Brand experience 1 Canned beverages 1 Case study 1 China 1 Chinese hotel industry 1 Chocolate 1 Cocoa 1 Colour theory 1 Consumer engagement 1 Consumer expectations 1 Consumer perception 1 Corporate Social Responsibility 1 Customer 1 Customer engagement 1 Customer engagement behaviour 1 Customer loyalty 1 Customer satisfaction 1 Customer service 1 Depression 1 Descriptive Interpretive 1