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Carolina Herrando
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1
The Impact of Chatbots on Customer Loyalty: A Systematic Literature Review
by
Liss Jenneboer
,
Carolina Herrando
,
Efthymios Constantinides
Published in
Journal of Theoretical and Applied Electronic Commerce Research
(2022-01-01)
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2
The Effects of Omni-Channel Retailing on Promotional Strategy
by
Dana Schrotenboer
,
Efthymios Constantinides
,
Carolina Herrando
,
Sjoerd de Vries
Published in
Journal of Theoretical and Applied Electronic Commerce Research
(2022-03-01)
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3
The Mediated Effect of Social Presence on Social Commerce WOM Behavior
by
Carolina Herrando
,
Julio Jiménez-Martínez
,
María José Martín-De Hoyos
Published in
Information
(2021-11-01)
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