Are the Instructions Clear? Evaluating the Visual Characteristics of Augmented Reality Content for Remote Guidance

• Published in: Multimodal Technologies and Interaction
• Main Authors: Bernardo Marques, Carlos Ferreira, Samuel Silva, Andreia Santos, Paulo Dias, Beatriz Sousa Santos
• Format: Article
• Language: English
• Published: MDPI AG 2022-10-01
• Subjects: remote collaboration; augmented reality; Industry 4.0; maintenance authoring tool; visual characteristics; human-centered design
• Online Access: https://www.mdpi.com/2414-4088/6/10/92

Augmented Reality (AR) solutions are emerging in multiple scenarios of application as Industry 4.0 takes shape. In particular, for remote collaboration, flexible mechanisms such as authoring tools can be used to generate instructions and assist human operators as they experience increased complexity in their daily tasks. In addition to the traditional handicap of ensuring instructions can be intuitively created without having to understand complicated AR concepts, another relevant topic is the fact that the quality of said instructions is not properly analyzed prior to the tools being evaluated. This means that the characteristics of the visual content are not adequately assessed beforehand. Hence, it is essential to be aware of the cognitive workload associated with AR instructions to assert if they can be easily understood and accepted before being deployed in real-world scenarios. To address this, we focused on AR during sessions of remote guidance. Based on a participatory process with domain experts from the industry sector, a prototype for creating AR-based instructions was developed, and a user study with two parts was conducted: (1) first, a set of step-by-step instructions was produced, and their visual characteristics were evaluated by 129 participants based on a set of relevant dimensions; (2) afterward, these instructions were used by nine participants to understand if they could be used to assist on-site collaborators during real-life remote maintenance tasks. The results suggest that the AR instructions offer low visual complexity and considerable visual impact, clarity, and directed focus, thus improving situational understanding and promoting task resolution.